This section is dedicated to customers who have migrated from HSBC domestic Wealth, Personal and Business Banking businesses to Absa Mauritius. We are delighted to have you onboard. To help you get the most out of your banking experience, see below some practical information.

  • Welcome packs

    If you have not been able to collect your Welcome Pack, book an appointment by :

    • Calling us on 5 252 66 67/68/69/70/71 during opening hours*. You may also SMS or WhatsApp us on the same numbers
    • Emailing on greetings@absa.africa

    Please remember to inform us of your preferred branch for collection.

    (*) Our opening hours are:

    • Monday to Thursday:  09:00 to 15:00
    • Friday:  09:00 to 16:30

  • Transactions

    Outward payment:

    Direct debits

    Your direct debit instructions with billers listed below* were migrated automatically to Absa Bank Mauritius. For those billers, no action is required on your part.

    For any other billers, please do needful to update your direct debit instructions.

    * List of billers:  CEB, CWA, Mauritius Telecom, CIM Leasing, Swan Insurance, etc (There are 21 billers altogether and this will be shared afterwards)

    Standing orders: Your standing orders were automatically set up at Absa Bank Mauritius. No action is required on your part.

    For any change, please contact the bank to update the information.

    Inward payment:

    Standing instructions inward payments: If you are a recipient of a regular inward payment, kindly request the remitter to use your new Absa account details.

    Salaries and pensions (inward payments)

    Inform your employer of your new Absa account details to ensure your salary is credited.

    For Government employees and pensioners (Government salaries, Government pensions and pensions to senior citizens), no action is required on your part.

    Cheques:

    Please note that HSBC cheques can no more be processed. We encourage you to use your Absa chequebook.

    Should you need a new chequebook, you can order one through Absa Internet Banking or by calling 402 1000.

  • Online banking

    • You can bank anywhere, any time using our internet banking or mobile app. You can view all your account details and statements, transfer funds, manage your cards (activate, stop, manage your ATM withdrawal limit)
    • Please ensure that your mobile number on record with the bank is updated to allow a smooth registration on the mobile channels
    • If you are not registered yet, click here to register (link). See below the steps to follow
    • If you wish to enjoy the ease of banking anywhere with your smartphone, simply install the mobile app. Check out our video for step-by-step instructions on how to get started

     

  • Contact details

    • Kindly ensure that your KYC documents (national identity card and proof of address are up to date with Absa Bank Mauritius
    • If your phone number or address changes, please notify the Bank to maintain accurate records. In such cases, you will need to provide a proof of address not older than 3 months

  • Relationship manager

    If your account is managed by a dedicated relationship manager, they serve as your primary contact for all banking matters.

    For any inquiries or assistance, please feel free to reach out to your relationship manager.

  • For overseas customers

    For any assistance, you can contact us at +230 402 1000 (available 24/7) or via email at greetings@absa.africa.

  • Branches

    We invite you to visit our branches/lounges for your banking needs.

    • Bagatelle lounge
    • Curepipe branch
    • Ebene branch
    • Flacq branch
    • Grand Baie branch
    • Port Louis branch and lounge
    • Quatre Bornes branch
    • Rose Belle branch
    • Rose Hill branch
    • Rodrigues branch
    • Ruisseau Creole branch
    • Tribeca lounge

  • Business hours

    Our opening hours are:

    • Monday to Thursday:  09:00 to 15:00
    • Friday:  09:00 to 16:30

Please note that, as part of the transition, Absa Bank Mauritius has assigned new account numbers to you, which may differ in name.

We encourage you to refer to:

  • Your welcome letter or pack
  • The Absa Mobile App or Internet Banking

to find your new account numbers and their corresponding names.

Statements

Please note that the format of your statements has changed. You can access eStatements by providing us with your email address:

  • Through our contact centre
  • By visiting any Absa branch

Interest rates

  • Interest on savings accounts is paid twice yearly, on the last working days of June and December)
  • For 2024, interest was credited on 1 June
  • The next interest payment will occur on the last working day of December 2024

Existing customers

  • Customers with existing Absa accounts will receive new accounts that match accounts held at HSBC, along with corresponding cards
  • These new accounts and cards will be seamlessly integrated into their existing internet and mobile banking platforms

Fees

Absa Bank Mauritius has taken great care to align fees, charges and commissions with those previously applied at HSBC.

For any further information, please reach out to your nearest branch or contact your relationship manager if applicable.

How to change your Absa Card PIN

On the Absa Mobile App
  1. Log in to your Absa Mauritius Mobile App.
  2. Click on the 3 black dots at the bottom of the screen.
  3. Select ‘Card Management’.
  4. Select your Absa Debit or Credit Card.
  5. Click on ‘Reset card PIN’.

Click here [insert link] to learn more about how to view or change your PIN.

If you have not yet received your new Absa Debit Card or Credit Card, please reach out to our customer service team for assistance.  

Debit card

Absa provides a debit card rather than a traditional ATM card.

Your Absa Debit Card offers the following benefits:
  • Withdraw up to Rs40,000 daily on any ATM
  • Make payments at any point-of-sale machine
  • Conduct online transactions
  • Please note that the Absa Debit Card comes with the Touch and Pay feature. To activate this functionality, you will need to complete a minimum of two transactions using your PIN
  • You may link your Absa Debit Card to a maximum of 3 accounts. However, you will need to visit a branch to complete this process

Credit card

  • Your HSBC Visa and Mastercard Credit Cards have been replaced with equivalent Absa Visa Credit Card
  • The HSBC Gold Card has been replaced by an Absa Platinum Card
  • If you have a supplementary card, it has also been replaced by an Absa Credit Card
  • Please remember to activate your card prior to use
  • If you have not received your credit card, please feel free to contact us at +230 402 1000 (available 24/7)
  • Should you have any inquiries regarding card activation or your PIN, please refer to the relevant sections for assistance
  • You can view your Absa Credit Card payment due date through Absa Internet Banking, the Absa Mobile App, or on your previous credit card statement
  • To avoid any disruptions in recurring payments (such as service subscriptions, membership fees or insurance payments) please contact all relevant merchants and provide them with your updated Absa Credit Card details

How to activate your Absa Card

On the Absa Mobile App
  1. Log in to your Absa Mobile App.
  2. Click on the 3 black dots at the bottom of the screen.
  3. Select ‘Card Management’.
  4. Select your Absa Debit or Credit Card.
  5. Click on ‘Activate card’.
  6. Enter the OTP sent to your mobile number or email address.
  7. Click on ‘Continue’ at the bottom of the page.

How to locate your Absa Card PIN

Option 1

Locate the plastic film that covers the security panel in your card carrier. It is on the right of your card.

  1. The PIN is printed on the plastic film. Carefully peel it off and place it on a white surface to view the code. Be gentle to avoid damaging the code.
  2. DO NOT scratch the protective overlay.
  3. Memorise your PIN then store the plastic film in a safe place.
  4. We recommend changing the PIN after activation of your card. This can be done through an ATM, online banking, or a visit to your branch.
Option 2

Log in to your Absa Mauritius Mobile App and follow these steps:

  1. Click on the 3 black dots at the bottom of the screen.
  2. Select ‘Card Management’.
  3. Select your Absa Visa Credit Card.
  4. Click on ‘View card details’.
  5. You will be asked to enter the OTP sent to your mobile number or email address.
  6. View ‘Card PIN’
    Important note: You can only view the PIN for your Absa Credit Card through option 2.

 

  • Cheques

    You can order your Absa cheques through Absa Internet Banking or by calling +230 402 1000 (available 24/7).

    Please note that Absa Bank Mauritius no longer honours your previous HSBC cheques; we encourage you to use your Absa cheques as soon as you receive them.

  • Transactions

    Direct Debit

    Your pre-authorised debits with billers have been automatically migrated to Absa Bank Mauritius, so no action is required on your part.

    Standing Order

    Your standing orders have also been set up at Absa Bank Mauritius.  If you wish to make any changes, please contact the bank to update your information.

    Salary

    To ensure your salary is credited promptly, please inform your employer of your new Absa account details at your earliest convenience.

    For Government employees, the Accountant General has been notified of the change in account numbers, so no action is required from you.

  • Direct deposits

    We wish to inform you that the arrangement to reroute direct deposits from HSBC to Absa Bank Mauritius will expire on 8 October 2024.  From this date onwards, any payments sent to HSBC for your account will not be forwarded to Absa but will be returned to the sender.

    To avoid any disruption, please update your new Absa account details with all senders before the expiry date.  If you have any questions or need assistance, our customer service team is available 24/7 on +230 402 1000.

    We appreciate your understanding and cooperation during this transition.