During the complaint resolution process
If, for whatever reason, you are not satisfied with the way your complaint is being handled by the Bank, or if you do not hear from us within 3 working days after you have raised it, you may bring it to the attention of the Customer Service Manager.
Tel +230 402 1000
Email: customer.contact@absa.africa
After your complaint has been resolved by the Bank
In case you are not satisfied with the final response provided to you by the Bank, or if you do not receive a reply from the Bank within 10 days after having lodged the complaint with the Bank, you or your authorised representative may refer the matter in writing to the Ombudsperson for Financial Services, whose contact details are as follows:
Office of Ombudsperson for Financial Services
8th Floor, SICOM Tower
Wall Street,
Ebene
Tel: +230 468 6475
Fax: +230 468 6473
Email: ombudspersonfs@myt.mu
Download the Customer Complaint Procedures.