You may use any of the following channels to raise a grievance or service query.
- 24/7 Service Centre:
+230 402 1000
- Email:
customer.contact@absa.africa
- Post office:
Absa Bank (Mauritius) Limited
Customer Service Department
Absa House, 68 Wall Street, Cybercity
Ebene 72201
Mauritius
- Face-to-face:
Walk in any branch or our Head Office during office hours and talk to a designated representative
- Relationship manager:
If you have a Relationship Manager, you may wish to raise your complaint in a meeting, over the phone or through an email
- Internet Banking:
If you are registered to this service, send your grievance by using the 'Customer Service' tab after you have logged in
If you are not registered to this service, you may go to https://online.absabank.mu/air and select 'Write to Bank'
- Digital assistant:
Select the 'Contact us' icon on our Digital Banking Assistant (Abby) in branch to send us your grievance
- Social Media:
Use the 'Send Message' option on our Facebook page to send us your concern in private
https://www.facebook.com/AbsaBankMauritius/
- Data Protection Office:
You have the right to lodge a complaint about how we are using your personal data with the Data Protection Office. For more information on your data privacy rights,please consult the website of the Data Protection Office at http://dataprotection.govmu.org
Click here to access the full Customer Complaint Procedures
