Yes, it is absolutely safe and secure to use Abby on WhatsApp.
WhatsApp’s end-to-end encryption is used when you message another person using WhatsApp.
It ensures that only you and the person you are communicating with can read or listen to what is sent. Not even WhatsApp can access information shared. When you message WhatsApp business account like us, your message is delivered securely to the destination chosen by Absa. For more information, check out the WhatsApp security policy.
To ensure an enhanced security when transacting on WhatsApp, Absa has implemented the following:
- Access to Abby on WhatsApp is restricted to your mobile number registered with the bank.
- We never ask you to enter your login credentials on WhatsApp. Instead, a secured Absa link will be provided to allow you to login safely with your digital banking credentials. The one-time 4-digit PIN will be sent to your registered mobile for added security.
- Absa hosts this service on its private and secure data centres within its premises.