Artificial intelligence

Abby understands you and can answer banking queries or help with transaction requests.

Face recognition

This feature unlocks Abby's functions and makes digital banking even more secure.

Voice activated

Enjoy a hassle-free experience as Abby responds spontaneously to your voice.

Self-service facility

Avoid queuing at the branch counters and transact easily with Abby on your own

Autonomous navigation

The smart Abby can physically accompany you to the branch staff member that you need to see.

Abby allows registered customers to perform a wide range of transactions: 

  • Instant domestic funds transfer
  • International funds transfer
  • Obtain forex rates
  • Pay your bills 
  • Pay your credit card
  • Top up your mobile
  • Set up standing order instructions
  • Set up direct debits for recurring bills
  • Order cheque book
  • Check your bank balance 
  • Obtain account statements
  • Update your email address/ mobile number
  • Get general product information on banking services
  • Obtain answers to frequently asked questions

Visit your nearest branch and enter the following details on Abby:

  1. National ID or passport number
  2. Date of birth
  3. Last 4 digits of account number or Absa credit card
  4. One Time Password (OTP) received on your registered mobile number
  5. Take a picture with Abby to create your face ID
  6. Set and confirm your 4-digit Abby passcode

  • How does Abby work?

    If you want to ask account information or transact with Abby, you will have to go through a registration process where you need to input your national ID or passport number, your date of birth and last 4 digits of your account or credit card number.

    Once the details are validated, you will receive a One Time Password (OTP) on your registered mobile number. After successful authentication of the OTP, you will need to register your face ID and set a 5-digit passcode.

    Non-account related information is available without any registration process and for banking related services that require the support of our branch staff, Abby will provide you with a branch counter ticket.

  • Can I use last 4 digits of my Absa debit card number instead of a credit card or account number to register?

    At present, Abby only accepts the last 4 digits of your Absa bank account number or Absa Credit Card number.

  • What if I can't remember the last 4 digits of my account or credit card?

    You can simply check your SMS alerts from Absa to find out the last 4 digits of your account or credit card number. Alternatively, you can log into the Absa Mauritius mobile app or internet banking, or refer to your chequebook to see the last 4 digits of your account number.

  • Is face ID secure and is it mandatory?

    Face ID is secure as it is encrypted and stored within our secure data centres. While it is not mandatory to register for face ID, we recommend face ID registration as it significantly eases the login process and enhances the account security. Should you choose to skip this option, you would, on every subsequent login, need to enter your national ID or passport number, Abby passcode and One Time Password (OTP).

  • What if my face ID doesn't work?

    The face recognition of Abby may not be able to work properly should you be wearing sunglasses, a cap, because of low lighting conditions or perhaps because there are multiple faces in front of Abby. If this happens, please retry or log in using your national identity or passport number, Abby passcode and One Time Password (OTP).

  • I want to change my picture taken during the registration

    Your picture is not stored on the system. Abby just creates and stores a unique identifier for your face in our secure data centre. This will allow you to have easy and fast access the next time you login.

  • What if I forget my Abby passcode?

    You can generate a new passcode by clicking on 'forgot passcode'. You will receive an OTP on your registered mobile number and on successful confirmation of the OTP, you will be asked to reset the passcode and confirm new passcode.

  • Can I use the Abby facilities if I do not have my mobile number updated?

    For the first time, to update your mobile number, you would need talk to our branch staff. Once your mobile number is updated in our records, you can register on the Abby and change your mobile number.

  • Can I perform transactions using Abby?

    Absolutely. You will be able to perform all types of fund transfers (domestic and international), make bill payments, set up standing order and direct debits, order cheque books, change your mobile number or email address and more.

  • Are the transactions processed through Abby secure?

    Our clients’ safety and privacy are important to us, and we have ensured that Abby is a secure platform.

  • What if I forget to log out of Abby and the next customer starts using Abby?

    After completion of every transaction, Abby will prompt you to ‘Continue’ or ‘Log out’. In case you forget to log out, within 2 minutes, your session will be automatically closed. Further, every transaction is processed only after you enter your passcode and as enhanced security measure, Abby re-verifies your face ID before placing a transaction request, thereby making the process completely secure.

Need more help?

Call our 24/7 Service Centre: 
+230 402 1000

Chat to Abby on WhatsApp: 
+230 5919 0001

Email us:
customer.contact@absa.africa